FAQ
Shipping FAQ:
Q: Is shipping free for all orders?
A: Enjoy free standard shipping on U.S. orders over $150 (excluding non-contiguous U.S. and APO/FPO addresses). Standard rates apply for orders under $150.
Q: How long does free standard U.S. shipping take?
A: Estimated delivery time is up to 10 business days.
Q: What is the processing time for orders?
A: Orders are processed and shipped within 10 business days, excluding Sundays and holidays.
Q: How are shipping charges calculated?
A: Shipping charges are calculated and displayed at checkout.
Q: What if I haven't received a shipping confirmation email?
A: Contact bayadawear@slwmco.com if confirmation is not received within 2 days.
Q: Do you offer international shipping?
A: Currently, we do not ship outside the U.S.
Q: Can I pick up my order?
A: Order pick-up is not available.
Returns FAQ:
Q: What is your return policy?
A: Generally, we do not accept returns due to custom production.
Q: Can I return a incorrect, defective, or damaged item?
A: Please inspect your order upon reception, and if the item is defective, damaged, or incorrect, contact bayadawear@slwmco.com immediately for evaluation and resolution.
Q: What condition must my item be in for a return?
A: To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Additionally, you'll need a return authorization from bayadawear@slwmco.com
Q: How long does it take to receive a refund after a return is approved?
A: Once we receive and inspect your return, we'll notify you of the refund status. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Production Lead Time FAQ:
Q: Can I cancel my order?
A: Orders cannot be canceled once placed. Verify details before completing your purchase.
Q: What is the production lead time for custom items?
A: Custom items have a 10-day production lead time after an order is placed.
Q: Can I expedite the production lead time?
A: Unfortunately, we do not offer expedited production. Standard lead time is 10 days after the order is placed.
Q: Can I track the progress of my custom order?
A: Real-time tracking is not provided during production. You will receive a shipping confirmation once your order is ready to be shipped.
Q: Why does the total lead time for custom items extend to 20 days?
A: The total lead time includes the 10-day production lead time and the standard 10-day shipping time.
Inventory and Production FAQ:
Q: Are the clothing items in stock and ready to ship?
A: Yes, clothing items are in stock, but they are not ready to ship. Customization begins upon order placement.
Q: Can I expect immediate shipment for in-stock items?
A: Customization is part of our process; the standard production lead time of 10 days begins after you place your order.
Q: Can I expedite the shipping for in-stock items?
A: Unfortunately, we do not offer expedited production. Branding customization takes a standard amount of time.
Q: Can I order non-customized items for immediate shipment?
A: No, you cannot order non-branded items from the BAYADAwear webstore.
Q: Is shipping free for all orders?
A: Enjoy free standard shipping on U.S. orders over $150 (excluding non-contiguous U.S. and APO/FPO addresses). Standard rates apply for orders under $150.
Q: How long does free standard U.S. shipping take?
A: Estimated delivery time is up to 10 business days.
Q: What is the processing time for orders?
A: Orders are processed and shipped within 10 business days, excluding Sundays and holidays.
Q: How are shipping charges calculated?
A: Shipping charges are calculated and displayed at checkout.
Q: What if I haven't received a shipping confirmation email?
A: Contact bayadawear@slwmco.com if confirmation is not received within 2 days.
Q: Do you offer international shipping?
A: Currently, we do not ship outside the U.S.
Q: Can I pick up my order?
A: Order pick-up is not available.
Returns FAQ:
Q: What is your return policy?
A: Generally, we do not accept returns due to custom production.
Q: Can I return a incorrect, defective, or damaged item?
A: Please inspect your order upon reception, and if the item is defective, damaged, or incorrect, contact bayadawear@slwmco.com immediately for evaluation and resolution.
Q: What condition must my item be in for a return?
A: To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Additionally, you'll need a return authorization from bayadawear@slwmco.com
Q: How long does it take to receive a refund after a return is approved?
A: Once we receive and inspect your return, we'll notify you of the refund status. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Production Lead Time FAQ:
Q: Can I cancel my order?
A: Orders cannot be canceled once placed. Verify details before completing your purchase.
Q: What is the production lead time for custom items?
A: Custom items have a 10-day production lead time after an order is placed.
Q: Can I expedite the production lead time?
A: Unfortunately, we do not offer expedited production. Standard lead time is 10 days after the order is placed.
Q: Can I track the progress of my custom order?
A: Real-time tracking is not provided during production. You will receive a shipping confirmation once your order is ready to be shipped.
Q: Why does the total lead time for custom items extend to 20 days?
A: The total lead time includes the 10-day production lead time and the standard 10-day shipping time.
Inventory and Production FAQ:
Q: Are the clothing items in stock and ready to ship?
A: Yes, clothing items are in stock, but they are not ready to ship. Customization begins upon order placement.
Q: Can I expect immediate shipment for in-stock items?
A: Customization is part of our process; the standard production lead time of 10 days begins after you place your order.
Q: Can I expedite the shipping for in-stock items?
A: Unfortunately, we do not offer expedited production. Branding customization takes a standard amount of time.
Q: Can I order non-customized items for immediate shipment?
A: No, you cannot order non-branded items from the BAYADAwear webstore.